Privacy Policy

Purposes of use of personal information

The Company’s Services use customers’ personal information for the following purposes (hereinafter, “Purposes of Use”).

1. Confirmation of order details (including identity verification)
2. Payment processing
3. Product shipping and delivery arrangements
4. Responding to consultations and inquiries regarding products and services
5. After-sales services related to products or services
6. Development, improvement, and enhancement of products and services
7. Selection, provision, and operation of benefits, prizes, point programs, etc. offered by the Company or its partners
8. Provision of information and distribution of advertisements regarding products, services, various campaigns, events, and other sales promotion measures carried out by the Company or its partners
9. Provision of a safe and secure usage environment for customers through measures such as the monitoring, prevention, analysis of, and countermeasures against, fraudulent activities
10. Use within the scope permitted by law
11. Provision of customers’ personal information to third parties for the above Purposes of Use

*The Company uses Cookies, etc. (including web beacons, UIDs, and other technologies; hereinafter “Cookies, etc.”) to acquire customers’ history of purchases, services provided, browsing, and other activity, as well as information on devices used and network information (IP addresses, etc.), etc., as personal information or related information. This information is analyzed and used for the development, improvement, and enhancement of the Company’s products and services, as well as to advertise and provide information about the Company’s products and services according to customers’ interests, tastes, tendencies, etc.

Acquisition of personal information

The Company may collect the following information about customers in the provision of its Services.

1. The following customer information
   Name, billing address, shipping address, payment information (including credit card number, etc.), date of birth, age, country/region of residence, e-mail address, etc.
2. Facebook/Instagram/YouTube IDs and names
3. IP addresses
4. Transaction information, browsing history, questionnaires, campaign information, requests, complaints/opinions, evaluations of services, etc.
5. Access information such as cookies, web beacon information, access logs, and device information

Collection of personal information

1. The Company collects customers’ personal information mainly by the following methods.
   1. Information is acquired from customers by methods such as verbal communication (including in stores, over the telephone, etc.) and electromagnetic means such as online, e-mail, etc.
   2. Information such as history of Internet access, service usage, browsing, and other activity, as well as information on devices used and network information (IP addresses, etc.), etc. may be automatically recorded on the Company’s servers, etc. as a result of customers’ access to the website, use of the Company’s Services, etc. Information recorded on smartphones or other devices may also be automatically sent to the Company based on the settings of the device.
   3. When using services provided by other companies, such as when the Company has an affiliate program or other partnership with such companies, the Company may acquire information such as service usage history, etc. at the time those services are being used, or the information may be provided to and acquired by the Company.
2. It is up to the customer to select the items of personal information that are provided to the Company. However, if you decline to provide all or part of your personal information, or if the use of your personal information is no longer possible due to withdrawal of consent, the Company may not be able to contact you, provide products, respond to customer requests, etc., or accept any applications, requests, or demands.

Provision of personal information

Subcontractors

1. The Company provides logistics companies with your name, address, telephone number, e-mail address, and other necessary personal information by sending it to them by electromagnetic or other means, to the extent necessary for the purchase and provision of purchased products.
2. The Company provides customer support service providers to which inquiries have been made with necessary information including your name, gender, age, address, telephone number, and e-mail address by sending it to them by electromagnetic or other means, to the extent necessary for responding to product consultations, customer opinions, requests, inquiries, etc.
3. The storage of personal information may be outsourced to overseas IT service providers or data hosting providers (Shopify (data storage location: United States), etc.).

Provision to third parties

The Company provides partners with your name, gender, age, address, telephone number, e-mail address, purchase information, etc. by sending it to them by electromagnetic or other means for the purpose of implementing point-based reward and other programs, campaigns, provision of prizes, events and other sales promotion measures of the Company and its partners, and providing information relating to such programs.

Transfer of business

In the event that the Company sells or transfers all or part of its business, personal information may also be transferred to the purchaser or recipient as part of such a transaction. Customers shall receive formal notification in the event that personal information is being sold or transferred to a purchaser or recipient.

Compliance with and enforcement of laws and regulations

The Company shall retain, use, and/or disclose personal information to third parties, including law enforcement and other government agencies, in accordance with laws, regulations, and orders as necessary in order to investigate complaints from or about customers, or to protect the Company or third parties from illegal activities, crime, or other activity deemed harmful.

Outsourcing of customers’ personal information

The Company may outsource all or part of the business of handling customers’ personal information to third parties for the purpose of packing and shipping products, for the Purposes of Use described in Section 1 above, or for the Company’s business operations. In such a case, the Company will select any subcontractors in accordance with Company standards and entrust personal information only after a confidentiality agreement with the subcontractor is concluded.

Protection of personal information

The Company takes appropriate and reasonable technical and administrative safeguards to ensure that personal information is properly managed and to prevent its leakage, loss, or damage. The collection, use, and provision of personal information is managed and protected strictly within the scope of legitimate services under the supervision of an information security manager appointed in accordance with this Privacy Policy of the operating company, Fun Japan Communications, Ltd. The specific safeguards are as follows.

1. In order to comply with laws and regulations and ensure the proper handling of personal information, the Company has established this Privacy Policy, and carry out the use, provision, disposal, etc. of personal information in accordance with this Privacy Policy.
2. The Company has established a personal information handling manager position, designates a person in charge of handling personal information in each department, and maintains a system for reporting to the personal information handling manager in the event that a fact or risk of violation of laws, regulations, or rules is detected.
3. Periodic self-inspections are conducted on the status of personal information handling, and audits are conducted by the Company’s Auditing Department.
4. In cases when the Company outsources operations that include the handling of personal information, the Company stipulates in the contract, etc. matters concerning the handling of personal information.
5. Regular training regarding the handling of personal information is held for employees.
6. Matters concerning the confidentiality of personal information are stated in employment regulations, etc.
7. In addition to managing the entry and exit of employees, measures have been established and implemented with regard to the storage and disposal of documents, electronic media, etc., containing personal information.
8. Measures are taken to prevent theft or loss of equipment, etc., including password settings and remote control measures.
9. Access controls have been enacted to limit the scope of databases and other information handled by employees.
10. Mechanisms have been implemented to protect the system from unauthorized external access and unauthorized software.

Right to privacy

1. Disclosure, copying, correction, addition, deletion, suspension of use, and suspension of provision to third parties of one’s personal information collected and used by the Company can be requested by clicking the “Contact Us” link on this website.
2. Some procedures for the deletion or destruction of personal information may not be immediately effective or complete due to the nature of the personal information. In such cases, the Company will stop the usage of the service or stop the provision to its subcontractors of the personal information of the person concerned upon request.
3. The Company may maintain backup data in case of data loss due to computer failure or other force majeure or human error. Due to the nature of the data, customers are not able to conduct any procedures to verify backup data.

Period of retention of personal information

Data collected by the Company will be retained until the customer requests that their personal information be deleted or destroyed, at which point the Company shall delete the relevant information. However, notwithstanding the above, the Company may erase personal information at its own convenience.

Inquiries regarding personal information

For inquiries regarding the handling of personal information or withdrawal of consent, please contact us by e-mail at the following address: [email protected]

Security of this site

The Company’s Services use Secure Sockets Layer (SSL) technology when personally identifiable and sensitive information is being entered as a security measure and to protect the information from interception, interference, and tampering.

Change policy

The Company reserves the right to change the terms and conditions of this Privacy Policy to comply with the Acts and applicable laws and regulations, and for other purposes as reasonably deemed necessary. Any such changes will be posted on this website to the extent possible. Please refer to these terms and conditions periodically and/or when logging on to this website. If you use any of the services on this website after such changes have taken effect, you are deemed to have read and accepted the changes. If you do not agree to the changed terms, you may not be able to log in to your account on this website, which may affect the Company’s ability to meet your needs and perform services for you.

Application

1. This chapter applies to handling the personal information of customers who use this website while in the State of California, United States of America. This website is not provided for that State and this chapter does not apply to handling customers’ personal information in cases where customers residing in that State use it in Japan.
2. If you are a customer under 18 years of age, please ensure you obtain the consent of your parents/guardians before using this website. If you are a parent/guardian and you notice that your child under 18 years of age has used this website, please contact us at the e-mail address in Article 9 of Chapter 1. [email protected]

Purposes of use of personal information

The categories of personal information that the Company acquires or plans to acquire, and the purposes of their use are as stated in Article 1 of Chapter 1.

Sale, sharing, and disclosure of personal information

1. The Company does not sell personal information.
2. The Company may share the personal information listed in the table below.

   Personal information category	Who it is shared with
   History of activity on this website acquired through Cookies	Marketing-related businesses and advertising-related businesses that are the source of the Cookies

3. The Company may disclose the personal information listed in the table below for business purposes.

   Personal information category	Who it is disclosed to
   Information about you (your country/region of residence, e-mail address, date of birth, and gender)	Service providers and marketing-related businesses
   Credit card information	Service providers, data hosting providers (Shopify [data storage location: United States])
   Other information related to the usage of this service (This includes information about the access sources for IP addresses, etc.)	Service providers and marketing-related businesses
   History of activity on this website acquired through Cookies	Service providers and marketing-related businesses

California Consumer Rights

1. Californian consumers have the following rights.
   1. Right to Know
      The right to request information related to what kind of personal information the Company collects, uses, discloses, and sells
   2. Right to Delete
      The right to request deletion of personal information that the Company holds
   3. Right to Correct
      The right to request correction of personal information that the Company holds if it is inaccurate
   4. “Do Not Sell or Share My Personal Information”
      The right to request discontinuation (opt out) in regard to sharing for the purposes of cross-context behavioural advertising or the sale of personal information to a third party
   5. “Limit the Use and Disclosure of Sensitive Personal Information”
      The right to request limitation of the use of sensitive personal information within the scope legally permitted. Nevertheless, the Company uses information corresponding to sensitive personal information within the scope legally permitted.
2. When exercising the above rights, please contact us at the e-mail address in Article 9 of Chapter 1 or through the “Do Not Sell or Share My Personal Information” page.
3. The Company does not process or disclose customers’ sensitive personal information for any purpose other than the fixed purposes permitted under the CCPA. Nor does it acquire or process customers’ sensitive personal information for the purpose of profiling customers.

Prohibition of discrimination

The Company does not discriminate against customers who have exercised the above rights. Nevertheless, due to deletion or correction of personal information, it might not be able to provide a part or all of this service that you had been able to use until then.

Notification regarding financial incentives

The Company does not provide the financial incentives set out in the CCPA to customers.